Privacy Policy
We value your privacy at Vast Field Bench
Information We Collect
When you contact us about corporate flower arrangements or gift services, we gather information you willingly share. This may include your name, business name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. We also collect payment details during checkout, though this is securely processed through our payment partners.
For our corporate clients, we might also obtain extra business information such as company registration details, preferred delivery schedules, and budget guidelines. This helps us tailor our service to fit your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to enhance our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Vast Field Bench respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost care and employ suitable technical and organizational safeguards to shield it. This involves safeguarded data storage, encrypted exchanges, and restricted access to personal details inside our organization.
Secure Storage
Personal data is kept in secure systems with access restrictions and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information during interactions between your browser and our infrastructure.
Limited Access
Access to customer data is limited to staff who require it to deliver services.
Although we implement robust security controls, no method of Internet transmission is completely secure. We continuously update our security practices to defend against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may access, update, erase, or limit how we use your information.
To exercise these rights, use the contact details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: around three years after the last service interaction
- Payment records: about seven years to satisfy tax and accounting requirements
- Website analytics data: a little over two years for service improvement analysis
- Marketing preferences: until you opt out or two years of inactivity
Cookies and Web Tracking
We employ cookies and related technologies to enhance your browsing experience and to gain insight into how people use our site. Cookies help us recall your preferences and assess site performance.
You can adjust cookie settings via your browser. However, turning off certain cookies may affect how the site functions. For full details about our cookie practices, please review our Cookie Policy.
External Links
The site may contain links to third-party websites or services. This privacy policy covers only Vast Field Bench and this website. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When updates are substantial, we will revise the "Last Updated" date at the top of this policy.
We recommend that you review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Vast Field Bench Privacy Team
Bloomsbury Floral Court, London
London, United Kingdom WC1B 3NH
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.